Attorney, not car insurance adjustor is your friend after an accident

Get smart about how to deal with insurance adjustors who show up after you’ve had an accident. They’re there on behalf of the company, not you.

MSNBC has published an article that gives the inside story on how adjustors work, and how they try to get you less than what you’re entitled to in a claim.

According to adjustors interviewed for the article, those include:

  • Tricking you into compromising your case.
  • Coercing you to use a preferred repair shop.
  • Offering less than fair replacement value if the car is totaled

Don’t offer information and don’t be fooled into thinking you will be getting everything you received. Talk to an attorney who has experience dealing with insurance companies.

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Big-budget TV ads don’t tell the whole story on personal injury lawyers

As a personal injury attorney in Stuart and Port St. Lucie for the past 22 years, I have seen a recent explosion in TV ads for lawyers in my field. When you see how the biggest advertisers handle their cases, you may want to think twice before you hire one.

Recently, a client hired me after receiving a disturbing letter from one of these high-volume law firms. The letter from her former lawyer demanded she either settle the case or sign a power-of-attorney form authorizing the law firm to settle on her behalf.

The woman wanted to wait because she was very concerned about the cost of future medical care and because she thought that the insurance company offer was too low. Her doctor said she needed surgery immediately, but  she  wanted to hold off. There was no waiting at the big-advertising-budget law firm. It told her to either have the surgery or take the insurance offer.

With its huge advertising budget, a high-volume law firm does not have the luxury to allow clients to go slow.  It must turn over cases quickly, even if it means clients get a smaller settlement. To be clear, I’m not one of those firms. I have a few billboards and take out a small newspaper ad every now and then.

The woman came to my office and asked me if I would allow her to wait. I said of course, I would. I told her the client’s best interests come first; it’s right there in the oath every attorney takes when admitted to the Florida Bar.

A year and a half later, the woman decided to have the surgery and she recovered 10 times what the other law firm insisted she settle for. She was attracted to the law firm with its big-budget advertising and slick ads, but she got the legal advice and justice she deserved from my firm.

In another case, a lady hired me after a heavy-advertising law firm insisted she settle for a small amount because she wouldn’t have surgery. The attorneys told her they wouldn’t file a lawsuit for her unless she had the surgery because it was too expensive for them to try a non-surgical case.

We filed suit for her even though she never had surgery and settled her case for five times the offer that the other firm received.  It took longer to get her the money she deserved, but she was more satisfied with the outcome.

Justice can’t be rushed.  The next time you see an expensive TV ad for legal help, ask yourself if the firm cares about  you or will it rush your case  through so it can pay its advertising bill.

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Safer car? Thank a trial attorney

You often read in the press that a trial attorney is suing a big corporation for what the company calls a frivolous cause. What’s not appreciated is how cases brought for injured clients contribute to the well-being of everyone.

American Association for Justice President Gibson Vance recently wrote a guest column for the Washington Post titled “How Our Cars Got Safer.” It explains how the civil justice system has improved vehicle design and operation.

Among the key points that Gibson makes in the article:

  • “History shows that litigation and the civil justice system have served as the most consistent and powerful forces in heightening safety standards, revealing previously concealed defects and regulatory weaknesses and deterring manufacturers from cutting corners on safety for the goal of greater profits.”
  • “…without the civil justice system, gas tanks would still explode in rear-end collisions, seat belts and airbags would not be standard, and cars would roll over onto roofs that would be easily crushed.”

The next time a car salesperson touts the safety features of a vehicle, remember that civil trial attorneys pursued the difficult and often unpopular legal routes that caused the automaker to install those devices that could save your life.

 

American Association for Justice President Gibson Vance penned an op-ed in the Washington Post on how the civil justice system has helped make cars safer.
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Casey Feldman: A Victim of Distracted Driving

Casey Feldman was 21 years old when a distracted driver struck her in a crosswalk. Please take a few minutes to watch the interviews with her Fordham University classmates and mother.

EndDD, which is sponsored by the Casey Feldman Foundation, has as its mission to preserve life and promote safety on a large scale through advocacy, education, and action.

I join with enDD in its hope that we can prevent families and friends from suffering the loss of a loved one because of distracted driving.

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Former Gov. Graham and others question bill to split Florida Supreme Court

A bill that would split the Florida Supreme Court into civil and criminal courts is being questioned by respected politicians such as former governor and U.S. senator Bill Graham and former Chief Justice Gerald Kogan.

Read this article from the Florida Bar News and let your state representatives and senators know how you feel:

Just what exactly is the problem?

That seemed to be the consensus held by a who’s who of Florida’s legal profession as they debated the court overhaul package, HJR 7111, during a conference call on April 14, the day before the Florida House voted for the same piece of legislation, 79-38.

HJR 7111 would amend Art. V of the Florida Constitution, dividing the state Supreme Court into two separate divisions, adding three additional justices, and adding Senate confirmation of Supreme Court justices, among other things.

“There is no statistic to show that the court is overloaded right now,” began former Supreme Court Justice Raoul Cantero in his opening comments about the House’s proposal to split the court into two divisions. “Nobody in the Legislature has identified any statistics that would show an increase in justices is necessary. Our state Supreme Court has operated with seven justices for the last 70 years. There’s no reason to be changing it now.”

Read more at Florida Bar News.

Contact your Florida senator.

Contact your Florida representative.

Former Chief Justice Gerald Kogan
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Try driving and texting online to see just how risky they are together

New York Times graphic

Texting and driving? Talking and driving? You’re putting yourself in greater danger than you think.

Studies find that using a cellphone while driving has been connected to thousands of car accidents that resulted in a death in a year’s time and more than one-half million accidents in that same time period.

Get educated on the risks in a comprehensive New York Times report on how cell phones put drivers and everyone else on the road at risk.

The Times has a video on distracted driving, read an article on how distracted driving has been equated to drunk driving, and more. They are all at the newspaper’s online section titled, “Driven to Distraction.”

If you’re convinced that texting is dangerous but cannot resist the temptation, read the article about a service that will help you.

Don’t believe the statistics? Take a virtual road test: See just how well you can adapt to the road while answering text messages.

And be careful out there.

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“Life’s a Beach” Luncheon to Benefit Alzheimer’s Community Care

800 Northpoint Parkway, Ste. 101-B

West Palm Beach, FL  33407

FOR IMMEDIATE RELEASE

Pre-Event Contact:

Carrie Kufta, Vice President of Development

Alzheimer’s Community Care

772-683-2700

CKufta@alzcare.org

Grand Honoree is Mercie Peach and Rick Crary to Speak

(Stuart, FL, February 14, 2011) — Catch a wave at “Life’s a Beach”, the annual luncheon benefiting Alzheimer’s Community Care!  This fun and fabulous event takes place at Harbour Ridge Yacht & Country Club in Stuart on Friday, March 18 with a beach-chic reception starting at 11:00 a.m. and lunch beginning at noon.  The reception will feature a tropical auction with enticing themed baskets up for grabs and the luncheon will feature a presentation: “A Bridge to Our Past,” by Rick Crary.  Rick is the grandson of Stuart pioneer Evans Crary Sr. and he will share some of the rich history of Martin County and his family’s role in shaping our community.  The luncheon will also honor Mercie Peach, for her tireless devotion to Alzheimer’s Community Care and as a tribute to her role as a caregiver to her late husband, Bill Peach.  Tickets are $65 per person and all funds raised will provide assistance to Treasure Coast family caregivers and their loved ones living with Alzheimer’s disease and related disorders.  “For every dollar raised at this event, 87 cents will go directly to care and that will surely make a difference in our families’ lives,” stated Mary M. Barnes, CEO of Alzheimer’s Community Care.

Co-Chairs, Sue and Ray Riddell are making waves, along with their excellent committee, in preparing for this annual fundraiser.  These dedicated volunteers are working hard to raise funds and bring awareness to the need to provide services to the growing number of Alzheimer’s patients and their families in our area.  “Life’s a Beach” Committee Advisor is Mercie Peach and committee members are: Yolanda Cosme, Suzanne Flannery, Elizabeth Guild, Beverly Jones, Terry Kish, Ellen Peitz and Sue Shipper, Terry Seyffart and Susan Whittington.   “Life’s a Beach” media sponsors are Stuart Magazine and Scripps Treasure Coast Newspapers.

Come out and celebrate “Life’s a Beach” at Harbour Ridge Yacht & Country Club on March 18.  For sponsorship or ticket information, please visit www.alzcare.org or call 772-223-6351 or 561-683-2700.

The mission of Alzheimer’s Community Care is to promote and provide specialized, quality, compassionate care within a community-based environment to patients and caregivers living with Alzheimer’s disease and related disorders.

###

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Caps on damages: Denying your access to the courthouse

As a personal injury lawyer practicing in Stuart for the past 21 years, I’ve watched trends come and go. One trend that has persisted is the U.S. Chamber of Commerce’s drum beat for tort reform. They call it reigning in lawsuit abuse. We call it denying you access to the courthouse when you need it.

Another way to look at the Chamber’s position is they are lobbying for the rights of wrongdoers. That’s like pushing for reduced punishment for criminals. If someone gets seriously injured, that person should be compensated for medical bills, lost wages and loss of quality of life.

The U.S. Chamber is pushing to limit YOUR right to recover damages when you are legitimately injured. The spread false information about silly lawsuits to enrage the public. That outrage hurts legitimate suits which the Chamber also wants to limit.

The fact is there are many restrictions currently in place which significantly restrict an injured person’s right to sue for damages.  In Florida, right now, a lawyer and client who file a frivolous lawsuit can be ordered to pay the other side’s attorneys fees and costs.

Another example in Florida is a motor vehicle crash victim may not file a lawsuit unless he or she has medical evidence of a permanent injury. These are just two examples of reasons to avoid a questionable case.

These types of rules are not enough for the chamber that will not be satisfied until our civil justice is dismantled and civil suits are a thing of the past. If we applied their approach to professional baseball, they would want to abolish baseball because a handful of selfish and undisciplined players used illegal steroids.

Is that an appropriate remedy for what those players did? Of course not.  They have been singled out and punished accordingly. The entire game did not need to be destroyed.

I recently came across a very sad story about a 14-year-old Maryland boy who was paralyzed from the neck down and sustained brain damage. He was hit by an off-duty police officer who was speeding through his neighborhood. The officer was going 56 mph in a 30 mph zone. (Read the story here.)

Because of Maryland law, the injured boy was limited to $400,000 in damages. He requires round-the-clock medical care. His case was probably worth millions of dollars, but state law limited how much he could recover.

When the money he did get runs out, he will have to go on welfare and Medicaid. Is that fair? Is the U.S. Chamber of Commerce proud that this 14-year-old boy was limited in what he could recover for the horrendous injuries and loss he suffered?

This is the dangerous and sad road the the Chamber wants to lead you down.

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Crary Buchanan shows support for Lyric’s Discovery Series

Partner Jim Bowdish showed the firm’s leadership in promoting arts and education at a recent performance of “Strega Nona: The Musical” at the Lyric Theatre.

Through a $25,000 grant, Crary Buchanan has a top role in the Lyric’s Arts and Education Program, which includes the presenting company’s Discovery series, artists-in-residence series and family programs.

As a marquee sponsor, Crary Buchanan is underwriting part of the cost of programming that gives Martin County students a superior education, plus performances for family audiences.

“Strega Nona: The Musical” is a fusion of three of Tomie dePaola’s children’s books: “Strega Nona,” “Strega Nona Her Story” and “Big Anthony and the Magic Ring.” The live theatrical performance is family fare and ideal for children ages four to nine.

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What Facebook and Twitter know can hurt your injury claim

If you’re wondering whether what you post online can affect your injury claim, read this article from the American Association for Justice. It’s reprinted here with permission from the association.

Is your client an online social butterfly?

By Karen Barth Menzies and Wesley K. Polischuk

Defense lawyers view online social networks like Facebook and Twitter as breeding grounds for damaging discoverable information. What you don’t know about how courts are shaping discovery of ‘wall’ postings, instant messages, and ‘tweets’ could be your client’s downfall.

Nearly everyone knows by now about these online social networking (OSN) sites. Each day, more and more people—including many of your clients, no doubt—are using these virtual confession booths to share information about all aspects of their lives. This presents a problem for litigators like you as you try to manage the universe of discoverable information in your clients’ cases.

In June 1995, about 15 percent of Americans used the Internet. By April 2009, that number had skyrocketed to almost 80 percent.1 Most adult Internet users go online almost every day.2

The share of adult Internet users who have a profile on an OSN site has more than quadrupled in the past four years, and older people are signing on in increasing numbers.

A 2009 finding that 75 percent of people age 18 to 24 have an OSN profile was not surprising, but that study also revealed that about a third of adults age 35 to 44 are active on OSNs, 19 percent of people age 45 to 54 have profiles, and 10 percent of people between the ages of 55 to 64 do too.3
These numbers translate to a concerning conclusion—the idea that OSN users are all 20-somethings is wrong. Your 25-year-old client with the car accident case probably has a Facebook account, but your 64-year-old client with the pharmacy negligence case might be twittering away in her free time too.

These numbers also mean that a great deal of potentially discoverable personal information about your clients is moving at high speed throughout the far reaches of cyberspace. The scary part is, this information can be uncovered with just the click of a button, without interrogatories or motions to compel.

OSN users can interact and share information in many ways: through chat, messaging, e-mail, video, file-sharing, blogging, discussion groups, and more.4

Facebook, which became host to a staggering 500 million active users last July, allows people to create a profile that contains information such as their birthday, hometown, relationship status, sexual orientation, e-mail address, current city, education and work, activities, interests, and favorite Web sites.5

Once users have created a profile, they can “friend” other users, post messages on their own profile “wall,” post messages on other users’ walls, and post pictures.

New developments in the law concerning the discoverability of OSN information have forced plaintiff lawyers to approach the issue with caution.6 You must keep up to date on these topics to limit what defense counsel can learn about your clients and key witnesses.7

Public v. private

Most OSN sites allow users to determine who can view their information and what information can be viewed. For example, Facebook users can manage the level of privacy on their profiles by either letting anyone view the information or limiting access to specific people, like “friends” or “friends of friends.”8

MySpace and Twitter warn in their user agreements that they may have to share user information to comply with the law, while Facebook states that it may share information should it be asked to do so pursuant to a subpoena.

Earlier this year, Facebook came under fire for changes in its privacy policy and the use of users’ personal data on third-party Web sites. The issue landed Facebook in hot water in Washington; in April, four Democratic senators called on the company to reconsider the latest changes in the settings and asked the Federal Trade Commission (FTC) to streamline guidelines regarding privacy on all social networks.9

Soon after, 15 online privacy groups filed a joint FTC complaint claiming Facebook had engaged in “unfair and deceptive trade practices.”10

Much of the criticism targeted a change in the way Facebook allows other Web sites to obtain information about its members.11 Members’ personal information—such as where they work, what music they like, and where they went to school—were made available, without notice, to companies that have a special relationship with Facebook.12

Facebook responded to this criticism by changing its permission settings so that companies are only able to access the public parts of profiles by default. If a company wants to access private information, it must obtain permission from the OSN user.13

Even when OSN sites don’t change their privacy policies, users can unwittingly reveal virtual bankers’ boxes of information about themselves through their online activity. Courts have begun looking at the discoverability of this information.

Although OSNs do not guarantee complete privacy regardless of the privacy settings, the act of making a profile “private” should suggest that a user does not intend to give up his or her right to privacy by posting information online.

Yet several decisions suggest that particularized relevance will outweigh privacy interests when it comes to OSN profile content.
One example is Ledbetter v. Walmart Stores, Inc. In that case, several electricians sued Walmart for work-related injuries.14 One of the electricians’ spouses brought a claim for loss of consortium.

Walmart sent subpoenas to Facebook, MySpace, and Meetup.com for information about the plaintiffs. The court denied the plaintiffs’ motion for a protective order based on physician-patient and spousal privileges, finding that the plaintiffs had waived the privileges by filing the lawsuit. The court found that the information sought was relevant and reasonably calculated to lead to the discovery of admissible evidence.

Similarly, in the consolidated cases of Beye v. Horizon15 and Foley v. Horizon,16 which involved an insurer refusing to pay health benefits for the plaintiffs’ children’s eating disorders, the court ordered the plaintiffs to turn over the children’s messages on OSN sites concerning their disorders.

In justifying discovery of this information, the defendants successfully argued that the children’s OSN messages would show that their eating disorders were due to emotional causes and were therefore not the insurer’s responsibility, since New Jersey law required coverage only for biological mental illness.17

Courts’ willingness to allow defendants access to plaintiffs’ OSN information is further reflected in Bass ex rel. Bass v. Miss Porter’s School. In that case, the defendants sought documents that were “related to [the plaintiff’s] alleged teasing and taunting through ‘text messages’ and ‘on Facebook.’”18

After performing an in camera review of the Facebook documents, the court stated that the plaintiff’s Facebook usage depicted a snapshot of the user’s relationships and state of mind at the time of the content’s posting.

Therefore, relevance of the content of the plaintiff’s Facebook usage as to both liability and damages in this case is more in the eye of the beholder than subject to strict legal demarcations, and production should not be limited to plaintiff’s own determination of what may be “reasonably calculated to lead to the discovery of admissible evidence.”19

In T.V. v. Union Township Board of Education, a student was sexually assaulted by another student and filed suit, claiming emotional distress damages. The school board sought access to the assault victim’s OSN profile to determine whether it confirmed or contradicted the emotional distress claim.20

The court held that the student’s privacy prevailed because the school board failed to make a particularized showing that the information sought was relevant, although the court left open the possibility of disclosure of the information if ongoing discovery provided an appropriate basis.

Courts also may view the act of posting information online as an acknowledgment that the information is not private. One example of this is Moreno v. Hanford Sentinel, Inc.21

In that case, the court addressed whether an individual could sue for invasion of privacy and intentional infliction of emotional distress when a newspaper published negative comments that she made on her MySpace page about her hometown. She alleged that the newspaper’s actions resulted in threats of physical violence toward her family that ultimately forced her father out of business.

The court of appeal affirmed the trial court’s dismissal of the invasion of privacy claim. In doing so, the court stated, “The facts contained in the article were not private. Rather, once posted on MySpace.com, this article was available to anyone with Internet access.”22

The court added, “[T]he fact that [the plaintiff] expected a limited audience does not change the above analysis. By posting the article on MySpace.com, [the plaintiff] opened the article to the public at large. Her potential audience was vast.”23

Although Moreno did not concern the discoverability of OSN profile information, it supports the view that the act of posting information on an OSN that can be seen by others, even if the information is restricted, undercuts the expectation of privacy. Such reasoning is consistent with Facebook’s privacy policy, which makes it clear that even if a user posts information on a private profile, that will not preclude a user’s “friend” from reposting the information elsewhere in cyberspace or prevent the information from showing up on another user’s OSN profile.24 If a user has minimal privacy protection or none, a court may be more inclined to grant a motion to compel the production of OSN profile data.

New direction?

A recent federal district court case in California is worth noting. Judge Margaret Morrow of the U.S. District Court for the Central District of California applied the Stored Communications Act (SCA) in Crispin v. Christian Audigier, Inc., to find that private Facebook and MySpace communications couldn’t be subpoenaed for use in civil lawsuits.25

The defendants had served subpoenas duces tecum on several third-party businesses, including Facebook and MySpace, and the plaintiff moved to quash them, citing the SCA.26

The court found that because OSNs qualify as electronic communication services (ECS) and remote computing services (RCS) under the SCA, they are barred from divulging private communications, like electronic messages, to certain parties.

Acknowledging that the act was passed in 1986, before the advent of the Web, Morrow nevertheless determined that an OSN could be characterized as an ECS because it provides users “the ability to send or receive wire or electronic communications” and as an RCS because it offers message storage services.

With respect to private messages, Morrow determined that “those forms of communications media are inherently private such that stored messages are not readily accessible to the general public.”27

With respect to wall postings and comments, the court stated that the discoverability of the information depends on the privacy settings of the OSN user and the extent of access allowed to the postings and comments. Interestingly, the court noted that the number of users who can view the stored message has no legal significance.

Although the decision is not binding on other courts, it is an important ruling regarding the discoverability of electronic communications, and it provides a conduit between the outdated SCA and today’s ever-changing technology.
Given the Crispin decision, plaintiffs may have a better chance warding off the volley of discovery requests for OSN information from defendants. But given the evolving technology landscape, it is still necessary to have an informed client when it comes to OSN use.

To protect your clients, tell them about the pitfalls of OSNs as soon as you accept representation. They must understand that social networking sites have the potential to do great harm to a case. Explain to them that although the courts are not entirely clear on the issue of discovery of OSN information, it is likely that the defendants will try to review every page of a plaintiff’s social networking site.

Online social networking is a fast-paced, ever-changing environment, and courts are struggling to keep pace. You must too. By staying aware of current trends and legal developments, you can minimize the disclosure of information that could cause harm to your clients and their cases.

Karen Barth Menzies is a partner in the law firm of Robinson, Calcagnie & Robinson in Newport Beach, California. She can be reached at kbmenzies@rcrlaw.net. Wesley K. Polischuk is an associate in the firm and can be reached at wpolischuk@rcrlaw.net.

Reprinted with permission of TRIAL (October 2010)

Copyright American Association for Justice, formerly Association of Trial Lawyers of America (ATLA®)

Notes

1. Pew Internet & Am. Life Project, Trend Data—Internet Adoption, www.pewinternet.org/Static-Pages/Trend-Data/Internet-Adoption.aspx.

2. Pew Internet & Am. Life Project, Trend Data—Online Activities, Daily, www.pewinternet.org/Trend-Data/Online-Activities-Daily.aspx.

3. Amanda Lenhart, Pew Internet & Am. Life Project, Adults and Social Network Websites (Jan. 14, 2009), www.pewinternet.org/Reports/2009/Adults-and-Social-Network-Websites.aspx?r=1.

4. Wikipedia, Social Network Service, http://en.wikipedia.org/wiki/Social_network_service.

5. Julianne Pepitone, Facebook Hits 500 Million Users, CNNMoney.com (July 21, 2010), www.money.cnn.com/2010/07/21/technology/facebook_500_million/index.htm.

6. See Karen Barth Menzies, Perils and Possibilities of Online Social Networks, Trial 58 (July 2008), www.justice.org/cps/rde/xchg/justice/hs.xsl/2091.htm.

7. Not only can an OSN profile reveal information about a client; it also can reveal potentially harmful information about you. Judge Susan Criss, a Facebooking member of the bench from Galveston, Texas, has used Facebook to monitor some of the attorneys appearing before her. She even caught a lawyer lying about why she needed a continuance—the lawyer stated that she needed additional time to mourn the death of her father, but her status updates on Facebook told a different story. Molly McDonough, Facebooking Judge Catches Lawyer in Lie, Sees Ethical Breaches, ABA J. (July 31, 2009), www.abajournal.com/news/facebooking_judge_catches_
lawyers_in_lies_crossing_ethical_lines_abachicago
.

8. Facebook Privacy Policy (last revised Apr. 22, 2010), www.facebook.com/policy.php.

9. Eric Kuhn, Senators Urge Facebook to Change Privacy Settings (Apr. 27, 2010), www.cnn.com/2010/POLITICS/04/27/senators.facebook/index.html.

10. Daniel Lyons, The High Price of Facebook, You Pay For It with Your Privacy, Newsweek (May 15, 2010), www.newsweek.com/2010/05/15/the-high-price-of-facebook.html.

11. John D. Sutter, Facebook Launches New Security Feature (May 25, 2010), www.cnn.com/2010/TECH/05/14/facebook.security.privacy/index.html.

12. Lyons, supra n. 10.

13. Geoffrey A. Fowler, Facebook Changes App Permissions, But Critics Say It’s Not Enough, Wall St. J. Digits Blog (June 30, 2010), http://blogs.wsj.com/digits/2010/06/30/facebook-changes-
app-permissions-but-critics-say-its-not-enough
.

14. 2009 WL 1067018 (D. Colo. Apr. 21, 2009).

15. No. 06-Civ.-5337 (D.N.J. filed Nov. 8, 2006).

16. No. 06-Civ.-6219 (D.N.J. filed Dec. 26, 2006).

17. Mary Pat Gallagher, MySpace, Facebook Pages Called Key to Dispute over Insurance Coverage for Eating Disorders, Law.com (Feb. 1, 2008), www.law.com/jsp/law/LawArticleFriendly.jsp?id=900005559933.

18. 2009 WL 3724968 at *1 (D. Conn. Oct. 27, 2009).

19. Id.

20. No. UNN-L-4479-04 (N.J. Super. filed Dec. 22, 2004).

21. 91 Cal. Rptr. 3d 858 (Cal. App. 2009).

22. Id. at 861.

23. Id. at 863.

24. Facebook Privacy Policy, supra n. 8.

25. No. 2:09-cv-09509 (C.D. Cal. filed Dec. 29, 2009).

26. Or. Granting Pl.’s Mot. Rev. of Mag. J.’s Dec. Re: Pl.’s Mot. to Quash Subp., 2010 WL 2293238 (May 26, 2010).

27. Id. at 16.

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Is your client an online social butterfly?

Karen Barth Menzies and Wesley K. Polischuk

Defense lawyers view online social networks like Facebook and Twitter as breeding grounds for damaging discoverable information. What you don’t know about how courts are shaping discovery of ‘wall’ postings, instant messages, and ‘tweets’ could be your client’s downfall.

Nearly everyone knows by now about these online social networking (OSN) sites. Each day, more and more people—including many of your clients, no doubt—are using these virtual confession booths to share information about all aspects of their lives. This presents a problem for litigators like you as you try to manage the universe of discoverable information in your clients’ cases.

In June 1995, about 15 percent of Americans used the Internet. By April 2009, that number had skyrocketed to almost 80 percent.1 Most adult Internet users go online almost every day.2

The share of adult Internet users who have a profile on an OSN site has more than quadrupled in the past four years, and older people are signing on in increasing numbers. A 2009 finding that 75 percent of people age 18 to 24 have an OSN profile was not surprising, but that study also revealed that about a third of adults age 35 to 44 are active on OSNs, 19 percent of people age 45 to 54 have profiles, and 10 percent of people between the ages of 55 to 64 do too.3

These numbers translate to a concerning conclusion—the idea that OSN users are all 20-somethings is wrong. Your 25-year-old client with the car accident case probably has a Facebook account, but your 64-year-old client with the pharmacy negligence case might be twittering away in her free time too.

These numbers also mean that a great deal of potentially discoverable personal information about your clients is moving at high speed throughout the far reaches of cyberspace. The scary part is, this information can be uncovered with just the click of a button, without interrogatories or motions to compel.

OSN users can interact and share information in many ways: through chat, messaging, e-mail, video, file-sharing, blogging, discussion groups, and more.4 Facebook, which became host to a staggering 500 million active users last July, allows people to create a profile that contains information such as their birthday, hometown, relationship status, sexual orientation, e-mail address, current city, education and work, activities, interests, and favorite Web sites.5 Once users have created a profile, they can “friend” other users, post messages on their own profile “wall,” post messages on other users’ walls, and post pictures.

New developments in the law concerning the discoverability of OSN information have forced plaintiff lawyers to approach the issue with caution.6 You must keep up to date on these topics to limit what defense counsel can learn about your clients and key witnesses.7

Public v. private

Most OSN sites allow users to determine who can view their information and what information can be viewed. For example, Facebook users can manage the level of privacy on their profiles by either letting anyone view the information or limiting access to specific people, like “friends” or “friends of friends.”8 MySpace and Twitter warn in their user agreements that they may have to share user information to comply with the law, while Facebook states that it may share information should it be asked to do so pursuant to a subpoena.

Earlier this year, Facebook came under fire for changes in its privacy policy and the use of users’ personal data on third-party Web sites. The issue landed Facebook in hot water in Washington; in April, four Democratic senators called on the company to reconsider the latest changes in the settings and asked the Federal Trade Commission (FTC) to streamline guidelines regarding privacy on all social networks.9 Soon after, 15 online privacy groups filed a joint FTC complaint claiming Facebook had engaged in “unfair and deceptive trade practices.”10

Much of the criticism targeted a change in the way Facebook allows other Web sites to obtain information about its members.11 Members’ personal information—such as where they work, what music they like, and where they went to school—were made available, without notice, to companies that have a special relationship with Facebook.12

Facebook responded to this criticism by changing its permission settings so that companies are only able to access the public parts of profiles by default. If a company wants to access private information, it must obtain permission from the OSN user.13

Even when OSN sites don’t change their privacy policies, users can unwittingly reveal virtual bankers’ boxes of information about themselves through their online activity. Courts have begun looking at the discoverability of this information.

Although OSNs do not guarantee complete privacy regardless of the privacy settings, the act of making a profile “private” should suggest that a user does not intend to give up his or her right to privacy by posting information online. Yet several decisions suggest that particularized relevance will outweigh privacy interests when it comes to OSN profile content.

One example is Ledbetter v. Walmart Stores, Inc. In that case, several electricians sued Walmart for work-related injuries.14 One of the electricians’ spouses brought a claim for loss of consortium.

Walmart sent subpoenas to Facebook, MySpace, and Meetup.com for information about the plaintiffs. The court denied the plaintiffs’ motion for a protective order based on physician-patient and spousal privileges, finding that the plaintiffs had waived the privileges by filing the lawsuit. The court found that the information sought was relevant and reasonably calculated to lead to the discovery of admissible evidence.

Similarly, in the consolidated cases of Beye v. Horizon15 and Foley v. Horizon,16 which involved an insurer refusing to pay health benefits for the plaintiffs’ children’s eating disorders, the court ordered the plaintiffs to turn over the children’s messages on OSN sites concerning their disorders. In justifying discovery of this information, the defendants successfully argued that the children’s OSN messages would show that their eating disorders were due to emotional causes and were therefore not the insurer’s responsibility, since New Jersey law required coverage only for biological mental illness.17

Courts’ willingness to allow defendants access to plaintiffs’ OSN information is further reflected in Bass ex rel. Bass v. Miss Porter’s School. In that case, the defendants sought documents that were “related to [the plaintiff’s] alleged teasing and taunting through ‘text messages’ and ‘on Facebook.’”18 After performing an in camera review of the Facebook documents, the court stated that the plaintiff’s Facebook usage depicted a snapshot of the user’s relationships and state of mind at the time of the content’s posting. Therefore, relevance of the content of the plaintiff’s

Facebook usage as to both liability and damages in this case is more in the eye of the beholder than subject to strict legal demarcations, and production should not be limited to plaintiff’s own determination of what may be “reasonably calculated to lead to the discovery of admissible evidence.”19

In T.V. v. Union Township Board of Education, a student was sexually assaulted by another student and filed suit, claiming emotional distress damages. The school board sought access to the assault victim’s OSN profile to determine whether it confirmed or contradicted the emotional distress claim.20 The court held that the student’s privacy prevailed because the school board failed to make a particularized showing that the information sought was relevant, although the court left open the possibility of disclosure of the information if ongoing discovery provided an appropriate basis.

Courts also may view the act of posting information online as an acknowledgment that the information is not private. One example of this is Moreno v. Hanford Sentinel, Inc.21 In that case, the court addressed whether an individual could sue for invasion of privacy and intentional infliction of emotional distress when a newspaper published negative comments that she made on her MySpace page about her hometown. She alleged that the newspaper’s actions resulted in threats of physical violence toward her family that ultimately forced her father out of business.

The court of appeal affirmed the trial court’s dismissal of the invasion of privacy claim. In doing so, the court stated, “The facts contained in the article were not private. Rather, once posted on MySpace.com, this article was available to anyone with Internet access.”22 The court added, “[T]he fact that [the plaintiff] expected a limited audience does not change the above analysis. By posting the article on MySpace.com, [the plaintiff] opened the article to the public at large. Her potential audience was vast.”23

Although Moreno did not concern the discoverability of OSN profile information, it supports the view that the act of posting information on an OSN that can be seen by others, even if the information is restricted, undercuts the expectation of privacy. Such reasoning is consistent with Facebook’s privacy policy, which makes it clear that even if a user posts information on a private profile, that will not preclude a user’s “friend” from reposting the information elsewhere in cyberspace or prevent the information from showing up on another user’s OSN profile.24 If a user has minimal privacy protection or none, a court may be more inclined to grant a motion to compel the production of OSN profile data.

New direction?

A recent federal district court case in California is worth noting. Judge Margaret Morrow of the U.S. District Court for the Central District of California applied the Stored Communications Act (SCA) in Crispin v. Christian Audigier, Inc., to find that private Facebook and MySpace communications couldn’t be subpoenaed for use in civil lawsuits.25

The defendants had served subpoenas duces tecum on several third-party businesses, including Facebook and MySpace, and the plaintiff moved to quash them, citing the SCA.26 The court found that because OSNs qualify as electronic communication services (ECS) and remote computing services (RCS) under the SCA, they are barred from divulging private communications, like electronic messages, to certain parties.

Acknowledging that the act was passed in 1986, before the advent of the Web, Morrow nevertheless determined that an OSN could be characterized as an ECS because it provides users “the ability to send or receive wire or electronic communications” and as an RCS because it offers message storage services.

With respect to private messages, Morrow determined that “those forms of communications media are inherently private such that stored messages are not readily accessible to the general public.”27 With respect to wall postings and comments, the court stated that the discoverability of the information depends on the privacy settings of the OSN user and the extent of access allowed to the postings and comments. Interestingly, the court noted that the number of users who can view the stored message has no legal significance.

Although the decision is not binding on other courts, it is an important ruling regarding the discoverability of electronic communications, and it provides a conduit between the outdated SCA and today’s ever-changing technology.

Given the Crispin decision, plaintiffs may have a better chance warding off the volley of discovery requests for OSN information from defendants. But given the evolving technology landscape, it is still necessary to have an informed client when it comes to OSN use.

To protect your clients, tell them about the pitfalls of OSNs as soon as you accept representation. They must understand that social networking sites have the potential to do great harm to a case. Explain to them that although the courts are not entirely clear on the issue of discovery of OSN information, it is likely that the defendants will try to review every page of a plaintiff’s social networking site.

Online social networking is a fast-paced, ever-changing environment, and courts are struggling to keep pace. You must too. By staying aware of current trends and legal developments, you can minimize the disclosure of information that could cause harm to your clients and their cases.

Karen Barth Menzies is a partner in the law firm of Robinson, Calcagnie & Robinson in Newport Beach, California. She can be reached at kbmenzies@rcrlaw.netWesley K. Polischuk is an associate in the firm and can be reached at wpolischuk@rcrlaw.net.

Notes

1. Pew Internet & Am. Life Project, Trend Data—Internet Adoption, www.pewinternet.org/Static-Pages/Trend-Data/Internet-Adoption.aspx.

2. Pew Internet & Am. Life Project, Trend Data—Online Activities, Daily, www.pewinternet.org/Trend-Data/Online-Activities-Daily.aspx.

3. Amanda Lenhart, Pew Internet & Am. Life Project, Adults and Social Network Websites (Jan. 14, 2009), www.pewinternet.org/Reports/2009/Adults-and-Social-Network-Websites.aspx?r=1.

4. Wikipedia, Social Network Service, http://en.wikipedia.org/wiki/Social_network_service.

5. Julianne Pepitone, Facebook Hits 500 Million Users, CNNMoney.com (July 21, 2010), www.money.cnn.com/2010/07/21/technology/facebook_500_million/index.htm.

6. See Karen Barth Menzies, Perils and Possibilities of Online Social Networks, Trial 58 (July 2008), www.justice.org/cps/rde/xchg/justice/hs.xsl/2091.htm.

7. Not only can an OSN profile reveal information about a client; it also can reveal potentially harmful information about you. Judge Susan Criss, a Facebooking member of the bench from Galveston, Texas, has used Facebook to monitor some of the attorneys appearing before her. She even caught a lawyer lying about why she needed a continuance—the lawyer stated that she needed additional time to mourn the death of her father, but her status updates on Facebook told a different story. Molly McDonough, Facebooking Judge Catches Lawyer in Lie, Sees Ethical Breaches, ABA J. (July 31, 2009), www.abajournal.com/news/facebooking_judge_catches_
lawyers_in_lies_crossing_ethical_lines_abachicago
.

8. Facebook Privacy Policy (last revised Apr. 22, 2010), www.facebook.com/policy.php.

9. Eric Kuhn, Senators Urge Facebook to Change Privacy Settings (Apr. 27, 2010), www.cnn.com/2010/POLITICS/04/27/senators.facebook/index.html.

10. Daniel Lyons, The High Price of Facebook, You Pay For It with Your Privacy, Newsweek (May 15, 2010), www.newsweek.com/2010/05/15/the-high-price-of-facebook.html.

11. John D. Sutter, Facebook Launches New Security Feature (May 25, 2010), www.cnn.com/2010/TECH/05/14/facebook.security.privacy/index.html.

12. Lyons, supra n. 10.

13. Geoffrey A. Fowler, Facebook Changes App Permissions, But Critics Say It’s Not Enough, Wall St. J. Digits Blog (June 30, 2010), http://blogs.wsj.com/digits/2010/06/30/facebook-changes-
app-permissions-but-critics-say-its-not-enough
.

14. 2009 WL 1067018 (D. Colo. Apr. 21, 2009).

15. No. 06-Civ.-5337 (D.N.J. filed Nov. 8, 2006).

16. No. 06-Civ.-6219 (D.N.J. filed Dec. 26, 2006).

17. Mary Pat Gallagher, MySpace, Facebook Pages Called Key to Dispute over Insurance Coverage for Eating Disorders, Law.com (Feb. 1, 2008), www.law.com/jsp/law/LawArticleFriendly.jsp?id=900005559933.

18. 2009 WL 3724968 at *1 (D. Conn. Oct. 27, 2009).

19. Id.

20. No. UNN-L-4479-04 (N.J. Super. filed Dec. 22, 2004).

21. 91 Cal. Rptr. 3d 858 (Cal. App. 2009).

22. Id. at 861.

23. Id. at 863.

24. Facebook Privacy Policy, supra n. 8.

25. No. 2:09-cv-09509 (C.D. Cal. filed Dec. 29, 2009).

26. Or. Granting Pl.’s Mot. Rev. of Mag. J.’s Dec. Re: Pl.’s Mot. to Quash Subp., 2010 WL 2293238 (May 26, 2010).

27. Id. at 16.

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